FANS FORUM: THOMAS COOK MEETING

September 2, 2008 | Filed under: News | Posted by: Jez Walters - 4,503 views

Although CFCnet did not participate in the recent Fans Forum initiative on away travel with Thomas Cook Sport, as a service to our readers we feel obliged to publish the minutes from the recent meeting at Stamford Bridge:

Here are the notes/action points:

Thomas Cook action points

At away games in Europe information sheets/cards should be handed out with emergency contact details on it
There are still a few complaints from Moscow that have not been dealt with – TC will action
The fact that TC charge a 2.5% credit card booking fee should be communicated earlier in purchase process
It should be communicated that no drinking on trains is a law and not a Thomas Cook rule
Can the train to domestic away games stop somewhere outside London, e.g. Peterborough?
At European games Thomas Cook staff should be clearly visible with bright, noticeable clothing and bold branding

CFC action points

We should consider doing a stop half way on domestic away games, i.e. for games in North of England the bus should make 1 or 2 stops in midlands or north of London
Information on travel arrangements and availability of trains needs to be communicated much earlier
Can the club offer free transport to Hull & Middlesbrough?
Can the club consider child concessions for travel?
Coaches currently in use for domestic games are dirty and old fashioned. Clutch appears to be spent on one coach in particular
Disabled fans must travel with a carer, and they must pay full price for that carer. Can the club subsidise this?
Can we operate a coach from the South West of England to cater for fans in the region? This could then stop in London to collect majority of passengers and continue up north to games

A review meeting will happen at some point in the future. News on this will come in due course.

Alternatively use Top Balcony who are supplying luxury travel to Manchester City and Bordeaux and other domestic away games.